**Covid-19 Update: Please note that our fulfillment times are longer than usual, in some instances 20-25 business days, and may continue to increase until things return to normal. The entire industry is grappling with challenges and we’re seeing delays in our supply chain, including distributors and shipping carriers. We appreciate your patience and understanding during these times. Thank you.
Each item is made to order and we do our best to ship everything within 8-12 business days after item fulfillment. Please note that processing & shipping times may be slightly delayed due to recent world events. After your product has been shipped, please expect 3 business days for domestic delivery. Please note that this means your total purchase to delivery time can be up to two weeks.
Also, please note, during times of high order volume (Holidays), turnaround may be longer.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class International Mail.
We are not responsible for any damage or delays incurred by the shipping service. Weather, holidays and any other delays are out of our control. We do our best to process your orders as soon as possible and cannot control any delays that may occur within the USPS.
Please advise: we are not responsible for addresses entered incorrectly and will ship to the address that is on your order so please be sure to confirm the address to which you are shipping.
Shipping insurance is NOT included in the domestic shipping cost. We cannot accept responsibility for parcels lost in transit. Insurance is available as an upgrade at checkout.
All sales are final. We accept returns for refund or exchange, for items misprinted, defective or damaged in transit.
Refunds and Exchanges
To be eligible for a refund or exchange, you must contact us within 7 days of receiving the item(s) to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item, we will ship out a replacement after the item(s) has been processed.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund,
the cost of shipping will be deducted from your refund. If a replacement is not available, we will refund the cost of your item.
Please note, to complete your return, we will need a receipt (digital) as proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
If you provide an address that is incorrect or is considered insufficient by the courier, the shipment will be returned to us. You will be liable for any reshipment costs once we have confirmed an updated address with you (if and as applicable).
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
As mentioned, we only replace items if they are misprinted, defective, or damaged. If you need to exchange a product for the same item, contact us and we will respond as soon as possible with the next steps.
Lost or Stolen Packages
The Inkwhale is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, The Inkwhale will confirm delivery to the address provided, date of delivery, tracking information and shipping carrier information for the customer to investigate.